Returns & Exchanges

At Tobii Dynavox Global, we are committed to ensuring our assistive technology meets your communication needs; if you are not satisfied, you may return your products within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Reach out to our customer support team to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions for your region.

• 2.
  Prepare the Device

  Ensure the device is reset to factory settings and securely packed in its original packaging with all included accessories and documentation.

• 3.
  Label and Ship

  Clearly mark your RMA number on the outside of the package and use a tracked shipping service to send the item back to our designated service center.

• 4.
  Inspection and Refund

  Once our technical team inspects the returned hardware for damage, we will process your refund or exchange within 7 to 10 business days.